CALL CENTER CONFERENCE TO TACKLE GLOBAL ECONOMIC IMPACT

Some of the biggest names in the call center industry are expected to discuss critical issues about the economy and the industry during the upcoming CCAP Annual Call Center Conference & Expo 2008 in a CEO panel discussion entitled, “Call Center CEOs: Rising to the Challenges of the New Global Economy.”

These country managers and chief executives represent some of the member companies of the Contact Center Association of the Philippines (CCAP), and include Benedict Hernandez of eTelecare, Dan Reyes of Sitel, Marife Zamora of Convergys, Vic Endaya of Advanced Contact Solutions, Bong Borja of PeopleSupport, Maulik Parekh of TeleTech, John Langford of ICT Group, Beaver Lopez of PacificHub, and Raffy David of Pilipinas Teleserv, among others.

They will share their experience operating in the Philippines, including challenges, opportunities, and growth plans. They will also assess global competition from emerging call center destinations as well as the impact of the latest economic issues such as the forex fluctuations, increasing inflation, the US recession, etc.

To further address these issues during the two-day event, the CCAP Annual Call Center Conference & Expo 2008 will also feature keynote addresses from four high-profile personalities: Senate President Manny Villar, Senate Majority Floor Leader Francis Pangilinan, former NEDA (National Economic Development Authority) secretary Felipe Medalla, and CICT (Commission on Information and Communication Technology) secretary Ray Anthony Roxas-Chua III.

“This is going to be the hottest lineup of speakers and panelists we have ever gathered for our annual conference,” says Raffy David, head of the CCAP Membership and Events Committee.

Two other panel discussions during the plenary session also deal with socio-economic issues. The “Call Center Clients: The Philippine Scorecard” panel features clients of third-party contact centers who will share their experience outsourcing to the Philippines in comparison with other countries. The “Support Sectors: The New 24/7 Economy and its Ripple Effects” panel will have various representatives from the food, telco, real estate, and IT sectors talk about the call center market as well as the industry’s impact in their revenues and operations. A special interest group is also scheduled with members of the academe, which will discuss demand and supply trends and issues as well as potential industry-academe alliances and initiatives.

“This year is by far the most ambitious and comprehensive for the two-day flagship convention, exhibit, and job fair of CCAP,” notes David. The event will be held this July 23-24, 2008 at a new venue – the SMX Convention Center, Mall of Asia Complex, Pasay City. Now on its fourth successful run, it is the annual gathering of executives, managers, supervisors, and agents of outsource and in-house contact centers.

The CCAP Annual Call Center Conference & Expo 2008 is already on its fourth run and has drawn thousands of participants every year. Conference fees are P8,000 (instead of P10,000) for a Two-Day Pass and P5,000 (instead of P6,000) for a One-Day Pass if registered before July 22. Group discounts are also available. Other special rates apply to CCAP members. Fees include seminar materials, snacks, lunch, and certificate of participation.