Convergys India Ltd plans to set up the biggest call centre in India with over 2,000 seats. The company has already leased a building with an area of approximately 210,000 square feet in Gorgon, according to EMEconomy.com.
Convergys India Ltd is part of the US Company Convergys, which is one of the largest call centre operators in the United States. Convergys India Ltd will be making an initial investment of 320 million to 420 million Rupees (US$6.78 million to US$8.89 million).
At present, the largest call center in India is that of GE Capital in Gudgeon. This call centre has an area of approximately 200,000 square feet, and has over 1,500 seats.
In the last few years, many global companies have set up international call centers in India. Example's include GE, e-funds, British Airways, Emphasis and Dell Computers.
Call centers’ and customer support centers have been emerging throughout India, and have experienced promising growth during 2000- 01. Delhi-Gudgeon is the most popular location for setting up international call centers’.
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